To access education, jobs, funding, AI opportunities, and other essential services, people need documents such as certificates, transcripts, IDs, contracts, and records. However, according to the World Bank ID4D (2021), around 494 million people in Sub-Saharan Africa lack official proof of legal identity, while millions more are unable to access opportunities because they cannot obtain, retrieve, or verify the documents they need.
Most of these documents are not held by individuals but by schools, universities, businesses, and government institutions as data. Yet across Africa, this data is often paper-based, poorly protected, poorly stored, damaged, or lost. In conflict-affected regions such as eastern Democratic Republic of Congo, the destruction of archives has made many documents inaccessible, while data-management and digitization gaps continue to affect institutions and individuals across Ghana, including communities such as Lapaz, Accra. When data is not properly protected and stored, documents cannot be easily retrieved, issued, reissued, scanned, digitized, or printed when needed.
As a result, millions of displaced people, host communities, students, entrepreneurs, and professionals struggle to access and use important documents when opportunities arise. The absence of a reliable document access infrastructure—one that protects and stores data at the institutional level while enabling easy retrieval, digitization, scanning, printing, and access at the individual level—continues to limit access to education, employment, funding, and innovation opportunities.