What we do
Tshijuka RDP (Document Retrieval Platform) is an independent digital platform that enables official document issuers—institutions, government bodies, embassies, hospitals, training centers—to connect securely with individuals who need to request, recover, or verify their credentials.
Who we are
We are a dedicated team building technology that restores access to identity and qualifications for people who have lost documents or cannot easily reach issuing institutions. Our platform serves three core roles: Document Seekers (individuals requesting documents), Document Issuers (institutions that issue them), and Administrators (who manage the system and, where applicable, cross-border payments and agents).
Our vision
A world where everyone can prove their identity and qualifications through a trusted digital platform.
Our mission
To provide a secure, independent platform for issuing and recovering official documents.
What we provide
We provide a single, secure environment where document requests are submitted, tracked, and fulfilled; where seekers can store copies of documents before loss (pre-loss storage) and access their Tshijuka Pack; and where issuers can manage requests, update status, and deliver documents digitally. We also support secure payments and, in cross-border scenarios, a clear flow from payment receipt to agent payout and institution compensation.
Who we serve
We serve Document Seekers (including displaced persons, students, and professionals) who need to obtain or prove their credentials; Document Issuers (institutions, embassies, government offices, hospitals, training centers) who want to digitize and streamline issuance and recovery; and Administrators who need visibility and control over users, documents, and payments.
Platform highlights
- Secure request and delivery of official documents with status tracking and digital storage.
- Pre-loss document storage so users keep a backup before originals are lost or damaged.
- Tshijuka Pack for viewing, downloading, and sharing collected documents with consent.
- Integrated payments and, where applicable, cross-border agent flow for institution payout.
- Chat between seekers and issuers; admissions chat for related communications.
Services by user type
For Document Issuers
Issue and manage digital credentials with security and ease.
Secure issuance and guidance
We guide you through secure setup and best practices.
Benefits of going digital
- Reduced loss and fraud
- Faster verification
- Better record-keeping
- Easier recovery for users
- Compliance and audit trail
Our team will guide you through:
- Secure system setup and migration
- Document scanning and digitization
- Data security and encryption
- Training for your staff
- Ongoing support and maintenance
For Document Seekers
Document recovery services
Request and recover your documents from registered issuers.
What we offer
- Direct connection to document-issuing institutions
- Secure payment processing for document requests
- Real-time tracking of document retrieval progress
- Multilingual support and guidance
- Digital document delivery and storage
How we help you:
- Identify the correct issuing institution
- Submit your document request securely
- Facilitate communication with institutions
- Process payments safely and transparently
- Deliver documents digitally when ready